Privacy polocy jellysmith.com Effective Date: April 2, 2026 · Last Updated: April 2, 2026
Jellysmith (“we”, “us”, or “our”) operates jellysmith.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or place an order. By using our site, you agree to the practices described here.
We do not sell your personal information to third parties.
1. Information We Collect
Information you provide directly:
- Full name and email address (contact forms, account registration)
- Shipping and billing address
- Payment information — processed securely via Stripe or PayPal; we never store full card numbers on our servers
- Account credentials (stored in hashed form)
- Order history and product preferences
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time on site, referral source
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
- Processing and fulfilling your orders, including shipping coordination
- Sending order confirmations, shipping updates, and customer support communications
- Managing your account and authentication
- Improving our website, products, and user experience
- Sending marketing emails (only with your consent — you may opt out at any time)
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations
3. Legal Basis for Processing (GDPR — EU/UK Users)
If you are located in the European Union or United Kingdom, we process your data under the following legal bases:
- Contract performance: to process your order and provide our services
- Legitimate interests: to improve our site, prevent fraud, and communicate service-related updates
- Consent: for marketing communications and non-essential cookies
- Legal obligation: where required by applicable law
You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
4. Sharing Your Information
We do not sell or rent your personal information. We share data only with:
- Shipping carriers (e.g., DHL, FedEx, local couriers) — for order delivery
- Payment processors (Stripe, PayPal) — for secure transaction handling
- Email service providers — for transactional and marketing communications
- Analytics providers — for website performance analysis
- Legal authorities — when required by law or to protect our rights
All third-party partners are contractually required to handle your data in accordance with applicable privacy laws.
5. International Data Transfers
Jellysmith ships globally. Your data may be transferred to and processed in countries outside your home country, including Vietnam (where our operations are based), the United States, and other regions where our service providers operate.
For EU/UK customers: transfers outside the EEA are protected by Standard Contractual Clauses (SCCs) in accordance with GDPR requirements.
6. Cookies & Tracking
We use cookies for:
- Essential cookies: required for site functionality (cart, login session)
- Analytics cookies: to understand how visitors use our site
- Marketing cookies: to show relevant content (only with your consent)
You can manage cookie preferences through our cookie banner or your browser settings. Disabling non-essential cookies will not affect core site functionality.
7. Data Retention
- Order data: 7 years (for tax and accounting compliance)
- Account data: duration of your account, plus 2 years after deletion
- Marketing data: until you unsubscribe or withdraw consent
- Analytics data: up to 26 months
8. Your Rights
EU/UK residents (GDPR):
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict or object to processing
- Right to data portability
- Right to lodge a complaint with your local supervisory authority
California residents (CCPA):
- Right to know what personal information is collected and how it is used
- Right to delete personal information (with certain exceptions)
- Right to opt out of sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your rights
To exercise any of these rights, contact us at in@jellysmith.com. We will respond within 30 days.
9. Children’s Privacy
Jellysmith is not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Security
We implement industry-standard security measures including SSL/TLS encryption, hashed password storage, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords for your account.
11. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before sharing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top and, where material changes occur, notify you by email or a prominent notice on our site.
13. Contact Us
Jellysmith Email: in@jellysmith.com Website: jellysmith.com Ho Chi Minh City, Vietnam